Refund & Cancellation Policy

1. Order Cancellation

Orders can be cancelled free of charge before they are shipped. Once an order has been shipped, it cannot be cancelled, but may be eligible for return per the policy below.

To cancel, contact us immediately at ekaikasangeetha2267@gmail.com / +91 8939881582 or via your order history page, if the order hasn't shipped yet.

2. Returns

We accept returns within 7 days of delivery, provided:

• The item is unused, unworn, and in its original packaging with tags intact
• You have proof of purchase (order ID)

For hygiene reasons, earrings, studs, and other pierced jewellery are not eligible for return unless they arrive defective or damaged.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the product and packaging. We will offer a replacement or full refund, including return shipping costs, in such cases.

4. Refund Process

Once a return is received and inspected, refunds are processed to the original payment method within 3-5 business days. You'll receive an email confirmation once your refund is initiated.

5. Non-Refundable Cases

• Change of mind after the return window has closed
• Items damaged by the customer through misuse after delivery
• Earrings, studs, and other pierced jewellery, for hygiene reasons, unless defective on arrival

6. Contact

For cancellations, returns, or refund queries: ekaikasangeetha2267@gmail.com or +91 8939881582.